the healthcare professionals with whom we create or maintain a relationship;
our customers or prospects, including those who are natural persons (such as self-employed pharmacists);
the representatives or contact persons of our customers or prospects who are legal entities (such as wholesale pharmacists);
You are receiving this Privacy Notice because Novartis South Africa Pty Ltd and Sandoz South Africa Pty Ltd (“Novartis” and “Sandoz”) are processing information about you which constitutes “personal data”. Novartis and Sandoz wish to provide you with important information on the context on why and how we are processing your personal data on and explain your rights and our obligations in relation to our processing of your personal data.
Novartis and Sandoz are separately responsible for the processing of your personal data as it decides why and how it is processed, thereby acting as the “Responsible Party” under the Protection of Personal Information Act 4 of 2013. In this Privacy Notice, “we” or “us” refers to Novartis or Sandoz. Please consider the Novartis entity which processes your personal information as “Responsible Party” of the processing activity.
Please carefully read this Privacy Notice. Should you have any further questions in relation to the processing of your personal data, please contact your local data privacy officer at [email protected]
This information may either be directly provided by you, by our business partners (i.e. the legal entity for whom you work), by third parties (e.g. medical agencies) or be obtained through trusted publicly available sources (such as Medpages, PubMed, Clinical Trials.gov, congress websites or university websites). To the extent necessary, you provide us with your consent to collect your personal data from such other persons. We collect various types of personal data about you, including:
your general and identification information (e.g. name, first name, last name, gender, email and/or postal address, fixed and/or mobile phone number);
your function (e.g. title, position, name of company, as well as, for healthcare professionals, first specialty, second specialty, year of graduation from medical school, publications, congress activities, awards, biography, education, links to universities, expertise and participation in/contribution to clinical trials, guidelines, editorial boards and organisations);
payment information (e.g. bank account details, VAT or other tax identification number);
Novartis unique business partner ID and profile; Race and gender information
your electronic identification data where required for the purpose of delivering products or services to our company (e.g. login, access right, passwords, badge number, IP address, online identifiers/cookies, logs, access and connection times, image recording or sound such as badge pictures, CCTV or voice recordings);
information regarding your utilization, responses and/or preferences including in terms of types of messages discussed, channels of communication and frequency;
data you provide to us for example when you fill in forms or during events you attend, or when you answer questions in a survey;
data which relate to our products and services; and
information about the scientific and medical activities/interactions you have with us, including potential future interactions.
If you intend to provide us with personal data about other individuals (e.g. your colleagues), you must provide a copy of this Privacy Notice to the relevant individuals, directly or through their employer.
1. Legal basis for the processing
We will not process your personal data if we do not have a proper justification foreseen in the law for that purpose. Therefore, we will only process your personal data if:
we have obtained your prior consent;
processing is necessary to perform our contractual obligations towards you or to take pre-contractual steps at your request;
the processing is necessary to comply with our legal or regulatory obligations, e.g. Broad-Based Black Economic Empowerment Act; or
the processing is necessary for our legitimate interests and does not unduly affect your interests or fundamental rights and freedoms.
Please note that, when processing your personal data on this last basis, we always seek to maintain a balance between our legitimate interests and your privacy. Examples of such ‘legitimate interests’ may include data processing activities performed:
To develop a proximity and trustful professional relationship with health care professionals;
To promote Novartis innovation in the pharmaceutical field;
To manage Novartis human and financial resources and optimize the interactions with health care professionals;
To ensure that the right medicine according to a well-informed HCP’s technical and professional opinion reaches the patient;
to benefit from cost-effective services (e.g. we may opt to use certain platforms offered by suppliers to process data);
to offer our products and services to our customers;
to prevent fraud or criminal activity, misuses of our products or services as well as the security of our IT systems, architecture and networks;
to sell any part of our business or its assets or to enable the acquisition of all or part of our business or assets by a third party; and
to meet our corporate and social responsibility objectives.
For more information on our specific interests, please contact us as indicated under section 6 below.
2. Purpose of the processing
We always process your personal data for a specific purpose and only process the personal data which is relevant to achieve that purpose. In particular, we process your personal data for the following purposes:
manage our relationship with you (e.g. through our databases);
implement tasks in preparation of or to perform existing contracts;
evidence transactions and ensuring transparency on transfer of value;
provide you with adequate and updated information about disease, drugs as well as our products and services;
improve the quality of our interactions and services by adapting our offering to your specific needs;
answer your requests and provide you with efficient support;
send you surveys (e.g. to help us improve your future interactions with us);
send you communications regarding products or services that we promote;
manage, plan and execute communications and interactions with you (e.g. through the operation of a database keeping records of interactions with healthcare professionals or managing call planning as well as call reporting);
track our activities (e.g. measuring interactions or sales, number of appointments/calls);
invite you to events or promotional meetings sponsored by us (e.g. medical events, speaker events, conferences);
grant you access to our training modules allowing you to provide us with certain services;
manage our IT resources, including infrastructure management and business continuity;
Comply with the provisions of the Broad-Based Black Economic Empowerment Act 53 of 2013, (“B-BBEE Act”) and its regulations, where applicable;preserve the company’s economic interests and ensure compliance and reporting (such as complying with our policies and local legal requirements, tax and deductions, managing alleged cases of misconduct or fraud; conducting audits and defending litigation);
manage mergers and acquisitions involving our company;
archiving and record keeping;
billing and invoicing; and
any other purposes imposed by law and authorities.
We will not sell, share, or otherwise transfer your personal data to third parties other than those indicated in this Privacy Notice.
In the course of our activities and for the same purposes as those listed in this Privacy Notice, your personal data can be accessed by, or transferred to the following categories of recipients, on a need to know basis to achieve such purposes:
our personnel (including personnel, departments or other companies of the Novartis group);
our independent agents or brokers (if any);
our suppliers and services providers that provide services and products to us;
our IT systems providers, cloud service providers, database providers and consultants;
our business partners who offer products or services jointly with us or with our subsidiaries or affiliates;
any third party to whom we assign, cede or novate any of our rights or obligations; and
our advisors and external lawyers in the context of the sale or transfer of any part of our business or its assets.
The above third parties are contractually obliged to protect the confidentiality and security of your personal data, in compliance with applicable law.
Your personal data can also be accessed by or transferred to any national and/or international regulatory, enforcement, public body or court, where we are required to do so by applicable law or regulation or at their request.
The personal data we collect from you may also be processed, accessed or stored in a country outside the country where Novartis and Sandoz is located, which may not offer the same level of protection of personal data.
If we transfer your personal data to external companies in other jurisdictions, we will make sure to protect your personal data by (i) applying the level of protection required under the local data protection/privacy laws applicable to the Responsible Party, (ii) acting in accordance with our policies and standards. You may request additional information in relation to international transfers of personal data and obtain a copy of the adequate safeguard put in place by exercising your rights as set out in Section 6 below.
We have implemented appropriate, reasonable technical and organisational measures to provide a level of security and confidentiality to your personal data.
These measures take into account:
the state of the art of the technology;
the costs of its implementation;
the nature of the data; and
and the risk of the processing.
The purpose thereof is to protect it against accidental or unlawful destruction or alteration, loss, damage, unauthorized disclosure or access and against other unlawful forms of processing.
Moreover, when handling your personal data, we:
only collect and process personal data which is adequate, relevant and not excessive, as required to meet the above purposes; and
ensure that your personal data remains up to date and accurate.
For the latter, we may request you to confirm the personal data we hold about you. You are also invited to spontaneously inform us whenever there is a change in your personal circumstances so we can ensure your personal data is kept up-to-date.
We will only retain your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements.
Personal data we hold in our database about you which is not related to a specific contract will be stored for 24 months after your last interaction with us.
For contracts, the retention period is the term of your (or your company’s) contract with us, plus the period of time until the legal claims under this contract become time-barred, unless overriding legal or regulatory schedules require a longer or shorter retention period. When this period expires, your personal data is removed from our active systems.
Personal data collected and processed in the context of a dispute are deleted or archived (i) as soon as an amicable settlement has been reached, (ii) once a decision in last resort has been rendered or (iii) when the claim becomes time barred.
You may exercise the following rights under the conditions and within the limits set forth in the law:
the right to access your personal data as processed by us and, if you believe that any information relating to you is incorrect, obsolete or incomplete, to request its correction or updating;
the right to request the erasure of your personal data or the restriction thereof to specific categories of processing;
the right to withdraw your consent at any time, without affecting the lawfulness of the processing before such withdrawal;
the right to object, in whole or in part, to the processing of your personal data;
the right to object to a channel of communication used for direct marketing purposes; and
the right to request its portability, i.e. that the personal data you have provided to us be returned to you or transferred to the person of your choice, in a structured, commonly used and machine-readable format without hindrance from us and subject to your confidentiality obligations.
If you have a question or want to exercise the above rights, you may send an email to [email protected] with a scan of your identity card for identification purpose, it being understood that we shall only use such data to verify your name and identity and shall not retain the scan after completion of the verification. When sending us such a scan, please make sure to only redact your picture and identity number or equivalent on the scan.
Any future changes or additions to the processing of your personal data as described in this Privacy Notice will be notified to you in advance through an individual notice through our usual communication channels (e.g. by email or via our internet websites).